Counterfeiters now selling fake coolant.
Counterfeit nozzles and electrodes have been causing headaches for unsuspecting users for some time. Now it's counterfeit coolant causing problems.
As known, Hypertherm coolant is essential for the operation and life of your system. Though the long-term use of counterfeit coolant has not been studied, people have reported seeing immediate damage to copper parts and diminished system performance. In a recent call, a customer who purchased counterfeit coolant saw a build-up of a pink “goo” on parts. Keep in mind an issue like this could be the first indication that your coolant is a counterfeit product.
Purchasing online can make it challenging to really know who you’re buying from, unauthorised dealers don’t have access to Hypertherm products because they’re neither trained nor allowed to sell them. If you’re buying Hypertherm products from anyone other than an authorised Hypertherm distributor, you do run the risk of receiving fake products.
SOME TIPS TO ENSURE YOU BUY REAL COOLANT
Only buy your Hypertherm coolant from authorised Hypertherm partners. Trucut Solutions is an authorised Hypertherm partner, providing only genuine parts, coolant and consumables direct from Hypertherm.
Keep in mind that genuine Hypertherm coolant only comes in two sizes, a 3.79L jug (1 gallon, part number 028872) and a 208L drum (part number: 428839) so if you see the coolant is packaged in a different size, it’s a fake.
Last of all, don’t be enticed by prices that seem too good to be true.
If you do suspect that you may have bought a counterfeit Hypertherm product, please report it right away. There is a form on Hypertherm's website that can be filled out quickly and will be a great help in tracking down dishonest suppliers.
If you would like to purchase Hypertherm coolant, you can buy it here from our online store and enjoy the peace of mind that comes with knowing you are purchasing genuine Hypertherm products from an authorised Hypertherm Partner.