If, for any reason, you are not happy with the product that you have purchased on-line, Trucut Solutions is happy to exchange the item/s or provide you with a credit note, providing that the product is returned to us undamaged and in its original condition. It is the customer's responsibility to pay all freight charges to return the item.
Although not required it is suggested you insure returns, as we are not responsible for items lost in transit
If goods are faulty, wrongly described or different from a sample shown, you may choose between a refund, exchange or a credit. Please see instructions below for Defective Items.
When it comes to returns or exchange, we operate a “fair and reasonable” policy. All items are thoroughly inspected for defects at our depot prior to shipping. You should contact us immediately on receipt of your parcel (within 3 days) if you believe there is an error and deem it necessary to return the item.
All postage associated with returns to Trucut Solutions is the responsibility of the customer, and return shipping of the exchanged item is also at the customers expense. All exchanges and credits are assessed on a case-by-case basis, and may be refused at the discretion of Trucut Solutions.
Trucut Solutions provides high resolution imagery so all products appear as represented on our website.
Please phone for a returns authorization number, no returns will be accepted without this number.
Defective items must be returned to the following address:
1/57 Trade Street
Items must be returned within (7) seven days of the puchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.
*Original condition means unused, unmarked, and in original packaging
Please note that discounted items cannot be returned, as they are offered at a greatly reduced price and will not be restocked.
How to return your item
Complete the on-line Contact Form, or contact Trucut Solutions Customer Service team on (07) 3893 4184. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number (RAN). You must obtain a RAN number immediately so as to ensure that you are eligible for a replacement or refund.
Send your item to the return address provided. Please ensure that your RAN number is clearly displayed on the return packaging.
As soon as the return has been received, a replacement product will be shipped or re-ordered.
The return must be received by Trucut Solutions within (14) fourteen days of the RAN number being issued.
Replacement product will only be shipped after the faulty item has been received by Trucut Solutions.
All returns must have a RAN number.
Any item that is returned to Trucut Solutions without a RAN number will be returned to sender.
If you feel that your return falls outside of our policy, then you will need to complete the on-line Contact Form, or contact us on (07) 3893 4184, to confirm if your return can be accepted.