Payment
Four payment methods are available to our customers:
Credit Card: We accept Visa & Mastercard paid directly to us through the secure checkout system.
Credit Card Over the Phone: We accept Visa & Mastercard via a phone payment during business hours (8am-4pm, AEST).
PayPal: Australia's favourite way to pay online. PayPal is a fast, easy and safe way to make payments online and on your mobile phone.
EFT (direct deposit):
Bank: Westpac Banking Corporation
Account Name: Trucut Solutions Pty Ltd
BSB: 034-053
Account Number: 265 489
We protect the security of your credit card information in every online transaction by using the latest online security methods:
Secure Sockets Layer (SSL) software, encrypts information you input from your computer to our servers. For details on our SSL certificate, when on the payment page click on the pad-lock icon on the bottom left of screen .
Our servers are state-of-the-art and located in Brisbane, Australia.
Delivery
Our delivery time for Australian destinations 1-5 working days, depending exactly where the destination is and what your requirements are. If there are any unexpected delays we will advise you as soon as we are aware and keep you updated with the status of your order.
Shipping Charges
We ship via Couriers Please, Startrack and TNT. Your parcel can be tracked through the companies Track & Trace system, shipping details will be updated on your account page. Shipping charges vary depending on the products ordered & the destination. Shipping charges can be calculated on the shopping cart page once a product is added to your cart.
Couriers Please, Startrack and TNT are quick and reliable, but Trucut Solutions cannot accept responsibility for any losses during transit. If your parcel goes missing, we will do everything we can to help you find it.
Tax Invoice
An itemised Tax Invoice is included in each shipment. All prices quoted are excluding GST.
Returns & Exchanges
Customers are responsible for all postage associated with returns or exchanges for any reason.
